I’ve been working on ups.com for several years now and have witnessed the site grow to receive on average more than 22 million tracking requests every day, peaking to 40 million on our busiest day!
My job allows me to add new site features, update older site functions and occasionally redesign the entire site. However, many of those updates only apply to a certain segment of UPS customers. Once in a while, we do get to unveil something that everyone who visits ups.com can appreciate, as is the case today.
To help me keep track of incoming packages, I can now add a description to each package when I track. It’s rare for me to have more than one shipment on order at the same time, but the Amazon shipments have been arriving pretty steadily for the past couple of weeks. Sometimes I had no idea what was in the boxes that appeared on my desk. At a glance, I can see that “Books for Mom” will be here in time for her birthday, and I can save that one to the top of the list for easy access when I check tracking status later.
UPS also receives questions about the definition of UPS tracking statuses. For example, what does In Transit, Out for delivery and Exception mean? We’ve worked to better define tracking status messages enhanced with color coding. We have also added a progress bar for more at-a-glance information.
Good start, we still want all the updates and features we outlined previously.