Phone rings, internal RIM number, Canada. Not that unusual.
Voice: “Is this Paul Schreiber?”
Voice: “This is Steve Whatever, Director of Commodity Purchasing.” This normally would have been the lady I spoke to weeks earlier about that cap, but today it was her boss’s boss’s boss, one step below VP. “Is this your name on ECO whatever?” ECO = Engineering Change Order. I wrote it for swapping out the matched cap, which also meant the schematic and PC board were changed.
Me: (slight pause): “Yes, is there a prob-”
Him: (volume increase +10dB): “YOU HAVE TO IMMEDIATELY PUT IT BACK IN!”
Me (again slight pause): “No, because the reason is…”
Him (+4dB volume increase again): “I’m not the LEAST BIT INTERESTED why you wrote this ECO, it should never have been authorized. How could you ignore the SAP screen for this part? It’s in big red letters!”
OK, I hadn’t looked at SAP since that day, but I didn’t remember seeing any ‘big red letters’.
Me: “Hang on, let me log in to SAP and…”
Him (grunts): “Yeah, you do just that!”
Me (thinking): *^&*%^&*^%&* 8&*^&*%^&…
Me: “OK, I am at the parts screen. There are no red letters. What-”
Him: “It’s right THERE! The box right next to the part number. It says ‘This Part is NCNR’…IN RED!”
OK, NCNR = Non-cancel, Non-returnable. Meaning, once bought, the vendor will not let you return it for credit. I look, there is *NOTHING IN RED ON MY SCREEN*.
Him: “Do you understand what you have done? This is NCNR, you HAVE to use it!” (now he is sorta panting like a dog)
Me (takes a deep breath): “There is nothing in red on my SAP screen.”
Him: “Are you screwing with me, buddy?”
Me (blood pressure now at 180/130): “Look, all I know is my screen has no NCNR.”
Him (actually rather calmly): “Open a DB INQUIRY box and type \user\permissions\your_login”
Me: “OK…ummm…it says ‘ungranted’?”
Him: “Well, that explains it! You don’t have permission to see which parts are NCNR!”
OK, I will let this sink in for a second. 4…3…2…1.
Me (knowing this response will get me in maximum trouble, but tact has flown out the window from this point forward): “Just how am I supposed to design cell phones if I can’t get access to the screens I need? So, how can I get my permission upgraded?”
Him: “Are you a manager?”
Me: “No, I am a Senior Staff Design Engineer.”
Him: “You have to be a manager to have this permission level.”
OK, I will let this sink in for a second. 4…3…2…1.
Him: “But you work that out with…” (he’s looking this up on the system) “…Andy. He IS your boss, right?”
Me: “Yes, but…”
Him: “Work it out. I’m calling him right now to tell him you are correcting…your oversight.” (Click!)
OK, I need to get to Andy first. I haul ass, it’s only 60 feet, but I hear his phone ring. I get to the door, he is listening and motions me to CLOSE THE DOOR. With me outside.
I figure I got 4min. I call the lady, the capacitor buyer. She is as jolly as Santa.
Me: “Ummmm…..on part # XXYYZZ, does your screen say NCNR?”
Her: “Sure. It’s in-”
Me: “Red, yes…Ummm…Does it say anything else?”
Her: “Like what?”
So, I read off my 5 lines of text, but then I look at ‘Where Used’…it’s NOT BLANK anymore! It has my PC board on it! Gee….wonder who did that??!?
And I see one more box that was blank *before* under it: WIP.
WIP = Work In Progress. Otherwise known as inventory. And it says 1,982,000 pcs. I think I threw up in my mouth a little.
Me: “Ummm…hey! There is a WIP showing of 1982K.”
She: “Yes, that is correct.”
Me: “But how could they even be ordered? This board is not even out of prototype!”
She: “Oh, Ed (the guy whose place I took) *said it was OK* and they had a 14 week lead time.”
Me: “But I never saw that before just now!”
She: “Oh, *someone* must have upgraded your permission!”
Just about then, Andy strolls over, looks over my shoulder. He’s on his cell, talking to you-know-who.
Andy: “All taken care of…yes, Paul now has the permission level set…yes, (pauses, gives me THE LOOK) He will have the ECO written and faxed up today.”
Some days, I want to live in a tent in the woods.
Answer to “where was the cap used” question posed in part one:
“In the microphone circuit, it increases the ‘longitudinal balance,’ which in turn reduces noise. This is widely used in the PSTN (Public Switched Telephone Network) because the signal cables carry no ground reference. Telephone lines carry -48V to -18V (depending on length from central office) and so 63V or 100V film caps are used. They are usually 1% tolerance, then hand-matched to 0.5%. This matching is a major noise contributor on land-line calls (remember those?). For this cellphone mic, once you get to 5% or 2% the matching doesn’t matter because we are not running thousands of feet of cable, we are running 4 inches of PC board traces.”
Other fun facts:
This board was 24 layers, and 0.75mm thick. At the time, the factory facility had forty SMT assembly lines, operated in three 8-hour shifts for 24-hour operation. The factory went through 14,000 reels of parts. Per day.
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