It’s tempting to think, “I’ll just tackle edge cases as they arise — get ahead of the problem.” But use caution. If you don’t solve problems manually first, you could lose crucial insights into what’s causing a problem and why.Moreover, it may not be the best use of your time early on. We knew that our cancellation flow was flawed, for example. But we also knew winning Europe was more important.
This relatively brief overview contains a great deal of insight in to Airbnb’s approach to crisis, prioritization, tradeoffs, and more during periods of explosive growth. Definitely worth checking out!
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